• Safe & Reliable
  • Unique collection & designs

General Terms & Conditions


Applicability

These are the General Terms & Conditions of the Paul Noyen web shop, hereinafter referred to as Paul Noyen. These terms & conditions are applicable to all agreements entered into through the Paul Noyen web shop. It is only possible to enter into an agreement through this web shop by agreeing to these General Terms and Conditions. This website and these General Terms & Conditions are exclusively governed by Dutch law.

Identity of the entrepreneur

Paul Noyen Webshop
Sint Janstraat 12a
1251LA Laren
The Netherlands

Telephone number: 035-6916020
E-mail address: klantenservice@paulnoyen.nl

Chamber of Commerce number: 32038355
VAT number: NL 0077.88.496.B.01

Address for returns

Paul Noyen Webshop
Sint Janstraat 12a
1251 LA Laren
The Netherlands

Prices

All prices quoted are in euros and are inclusive of 21% VAT and exclusive of shipping costs. The prices at the time the order was placed shall apply.

Delivery and shipping costs

After receipt of the order confirmation and payment, the order will be processed and shipped by registered mail with PostNL. Paul Noyen does not charge for shipping throughout Europe. Paul Noyen aims to dispatch items as soon as possible, which generally means they are delivered within 1 to 5 days. Please note that orders are processed from Monday to Friday between 9:00 and 17:00. Orders placed outside these hours will be processed on the next working day.

Delivery outside Europe

Paul Noyen delivers worldwide. Shipping charges depend on the country of destination. We charge the rates advertised on the PostNL website. If you wish to order from abroad but are unable to do so, please contact us using this link.

Cooling-off period and right of return


The consumer has 14 days within which he/she can change his/her mind and he/she is entitled to return the purchased product within this period without giving reasons. The period starts on the day of receipt. After the 14-day period referred to above, the contract of sale is final.

The consumer may only use the delivered items for the purposes of approving and checking the products supplied. Additionally, the consumer must return the products supplied in their original condition and in their original packaging, with the accompanying labels and documents. In the event of a reduction in value of the product as a result of a failure to follow the above procedure correctly, Paul Noyen reserves the right to demand a reasonable amount from the consumer by way of compensation or to revoke the right of return entirely.

Provided the above conditions are met and the product is received by Paul Noyen in good order, we will refund the purchase price as soon as possible but no later than within 14 days.

To return a product, you have two options:

1.You can return the product to one of our branches. In this case, you also have the option of exchanging the product. However, if you return a product to one of our branches, you will not be able to get your money back in the store. After checking the product, we will refund the purchase price to the bank account or credit card you used for the purchase within 14 working days.

2.You can send the product in its original condition and with the original packaging to:

Paul Noyen Webshop
Sint Janstraat 12a
1251 LA Laren
The Netherlands

In order to send us your product, we recommend you to use a shipping method with a Track & Trace code so that you can track your order at all times. Responsibility for shipping lies exclusively with the consumer. The cost of returning the product is for the consumer's expense and will not be reimbursed by Paul Noyen.

After checking the product, Paul Noyen will refund the purchase price to the bank account or credit card used for the purchase. Any initial shipping costs will also be refunded to the consumer.

Exchanges

If you wish to exchange the purchased product for another size or a different colour, you have three options;

Option 1:

You can exchange the product in one of our branches. If you want to exchange a specific item for another size, please contact the relevant branch beforehand so that they can check whether they have the required item in stock.

Option 2

You can return your purchase by post, indicating on the return form that you wish to exchange it and which size you wish to exchange it for. If the product you want is available, we will send it to you as soon as possible. Please note that this option is only available regarding orders placed within the EU.

Option 3

You can place a new order.

Refusing an order/not in stock

Paul Noyen reserves the right to refuse an order without giving reasons.

Due to the link between the web shop and stocks held in store, it is possible that Paul Noyen will be unable to deliver the product ordered. In this case, Paul Noyen will inform the consumer as soon as possible by sending him/her an e-mail. Paul Noyen will also immediately refund the amount paid.

Inferior product

Paul Noyen vouches for the quality of all its products. In the event that a product is inferior due to manufacturing or material defects, the consumer should return the product to Paul Noyen including proof of purchase. The consumer should inform Paul Noyen of the defect by means of an enclosed letter. Upon receipt, Paul Noyen will assess whether the relevant shortcoming is indeed the result of manufacturing or material defects and will seek to achieve a good solution. No compensation will be offered for damage caused by the incorrect use of the product or by wear and tear.

If you are unsure whether a product is defective, please contact us by sending an e-mail via this link.

Disclaimer

All rights reserved. This website is intended for personal or internal use of customers of Paul Noyen. This website may not be reproduced, other than by downloading and viewing it on a single computer and/or by printing a single hard copy, without written permission from Paul Noyen. This website may not be framed.

Paul Noyen does not consider itself responsible or liable for access to or the information on any website which is linked from or to this website. All word marks and logos on this website are the property of Paul Noyen, unless otherwise indicated. These word marks and logos may not be used without the written permission of Paul Noyen.

In order to offer the best user experience we use cookies. View our Cookie policy . If you use our site, we assume that you agree with this policy. cookiebeleid.