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Exchanges and Returns

  • 1. Can I return my order?
    You can return your order within 14 days of the date of receipt without stating a reason. You can do so by using the enclosed return form and returning the order in its original packaging.
  • 2. Can I exchange my order?
    If you wish to exchange the purchased product for another size or different colour, you have three options;

    Option 1:

    You can exchange the product in one of our branches. If you want to exchange a specific item for another size, please contact the relevant branch beforehand so that they can check whether they have the item in stock.

    Option 2:

    You can return your purchase by post, indicating on the return form that you wish to exchange it and which size you want to exchange it for. If the product you want is available, we will send it to you as soon as possible. Please note that this option only applies to orders placed within the EU.

    Option 3:

    You can place a new order.

  • 3. Will I have to pay shipping costs to return my order?
    The shipping costs for returning an order are to be paid by the consumer.
  • 4. What is the return address?

    You can return your package to:

    Paul Noyen Webshop
    Sint Janstraat 12a
    1251 LA Laren
    The Netherlands

    You can also use the enclosed return form.

    Please note! Only goods purchased from the web shop can be returned to this address.

Assortment

  • 1. How can I see whether the shoe or boot in my size is still in stock?
    If you are able to select the size you want in the web shop, it is still in stock. However, please note: the inventory of the web shop is linked to stock in our stores, which means there is a small chance that the ordered item will actually turn out to be out of stock. In this case, you will receive an e-mail informing you that the product you ordered is not in stock and we will refund the amount paid as soon as possible.
  • 2. How can I see what the fit of a shoe or boot is?
    Paul Noyen uses standard EU sizes for its products. Please note that half sizes differ primarily in terms of width. In other words, a half size bigger is wider but not much longer.

    If the dimensions of a product deviate from our average, we always try to make this clear in the product description.

  • 3. Is the collection in the web shop the same as the collection in the stores?
    Paul Noyen aims to offer the same collection in its stores and in the web shop. However, due to the changing of the seasons and the popularity of certain products, this is not always possible. If you plan to visit one of our stores to buy a specific product, we recommend that you contact the relevant branch to ask about availability first.


  • 4. How is heel height measured?
    Heel sizes are given purely by way of indication.

Customer Service

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