Paul Noyen uses a secure payment environment in which you can pay using IDEAL, Mastercard, Visa and American Express.

All prices shown include 21% VAT.

We do not charge shipping costs within the EU. For shipments outside the EU, we charge the rates advertised by Postnl.

Within the Netherlands, you will receive the ordered goods within 1 to 5 days. Outside the Netherlands, this may take a few days longer, depending on the destination.

You will receive a confirmation of your order and of payment by e-mail. You will also receive a confirmation of dispatch, accompanied by a Track & Trace code.

You can return your order within 14 days of the date of receipt without stating a reason. You can do so by using the enclosed return form and returning the order in its original packaging.

If you wish to exchange the purchased product for another size or different colour, you have three options;

Option 1:

You can exchange the product in one of our branches. If you want to exchange a specific item for another size, please contact the relevant branch beforehand so that they can check whether they have the item in stock.

Option 2:

You can return your purchase by post, indicating on the return form that you wish to exchange it and which size you want to exchange it for. If the product you want is available, we will send it to you as soon as possible. Please note that this option only applies to orders placed within the EU.

Option 3:

You can place a new order.

The shipping costs for returning an order are to be paid by the consumer.

You can return your package to:

Paul Noyen Webshop
Sint Janstraat 12a
1251 LA Laren
The Netherlands

You can also use the enclosed return form.

Please note! Only goods purchased from the web shop can be returned to this address.

If you are able to select the size you want in the web shop, it is still in stock. However, please note: the inventory of the web shop is linked to stock in our stores, which means there is a small chance that the ordered item will actually turn out to be out of stock. In this case, you will receive an e-mail informing you that the product you ordered is not in stock and we will refund the amount paid as soon as possible.

Paul Noyen uses standard EU sizes for its products. Please note that half sizes differ primarily in terms of width. In other words, a half size bigger is wider but not much longer.

If the dimensions of a product deviate from our average, we always try to make this clear in the product description.

Paul Noyen aims to offer the same collection in its stores and in the web shop. However, due to the changing of the seasons and the popularity of certain products, this is not always possible. If you plan to visit one of our stores to buy a specific product, we recommend that you contact the relevant branch to ask about availability first.

Heel sizes are given purely by way of indication.

You can send an e-mail by clicking this link or you can contact us on 035-6916020 during office hours.

Payments on the website take place in a secure environment.

It is probably a discounted product. Discounted products are only sold in our stores.

If it is not a discounted product, please contact our customer service on: 035-6916020